Every two years, the Health and Care Experience Survey asks patients across Scotland to assess their general practice. And the latest survey results (2023/24) revealed that the majority of patients across Scotland are happy with the care provided by their GP.
More than 107,000 people registered at GP practices in Scotland responded to the 2023/24 survey, giving an overall response rate of 20%. The survey asked about people’s experiences over the previous 12 months. Of those who responded, 69% said they had an overall positive experience, up 2% on the 2021/22 survey.
The survey revealed the best GP surgeries in Glasgow that are leading the way for patient satisfaction.
However, not every GP surgery met patients’ expectations. Here we reveal the worst GP surgeries in the city, according to the survey. Practices have been ranked according to the percentage of people rating their overall experience as negative.
5. Calton Medical Practice, Bridgeton Health Centre - Glasgow
There were 66 responses from patients at Calton Medical Practice in Bridgeton Health Centre, Glasgow, with 37% rating their overall experience as negative. | Google Maps
6. Greenlaw Medical Practice - Newton Mearns, Glasgow
There were 82 responses from patients at Greenlaw Medical Practice in Newton Mearns, Glasgow, with 37% rating their overall experience as negative. | Google Maps
7. Red Wing Medical Practice, Clydebank Health & Care Centre - Clydebank, Glasgow
There were 112 responses from patients at Red Wing Medical Practice, Clydebank Health & Care Centre in Clydebank, Glasgow, with 36% rating their overall experience as negative. | Google Maps
8. Westmuir Medical Centre - Glasgow
There were 74 responses from patients at Westmuir Medical Centre in Glasgow, with 32% rating their overall experience as negative. | Google Maps