Every two years, the Health and Care Experience Survey asks patients across Scotland to assess their general practice. And the latest survey results (2023/24) revealed that the majority of patients across Scotland are happy with the care provided by their GP.
More than 107,000 people registered at GP practices in Scotland responded to the 2023/24 survey, giving an overall response rate of 20%. The survey asked about people’s experiences over the previous 12 months. Of those who responded, 69% said they had an overall positive experience, up 2% on the 2021/22 survey.
The survey revealed the best GP surgeries in Glasgow that are leading the way for patient satisfaction.
However, not every GP surgery met patients’ expectations. Here we reveal the worst GP surgeries in the city, according to the survey. Practices have been ranked according to the percentage of people rating their overall experience as negative.
1. Carntyne Medical Centre - Glasgow
There were 91 responses from patients at Carntyne Medical Centre in Glasgow, with 42% rating their overall experience as negative. | Google Maps
2. The Ker Practice - Glasgow
There were 93 responses from patients at The Ker Practice in Glasgow, with 41% rating their overall experience as negative. | Google Maps
3. Auchinairn Medical Practice - Bishopbriggs, Glasgow
There were 118 responses from patients at Auchinairn Medical Practice in Bishopbriggs, Glasgow, with 40% rating their overall experience as negative. | Google Maps
4. Wallacewell Medical Centre - Glasgow
There were 87 responses from patients at Wallacewell Medical Centre in Glasgow, with 37% rating their overall experience as negative. | Google Maps